Spanbuy Privacy PolicyEffective Date: October 16, 2025Last Updated Date: October 16, 2025Spanbuy (hereinafter referred to as "we") is well aware of the importance of your personal information and always adheres to the principles of "consistency of rights and responsibilities, clear purposes, consent-based, minimum necessary, security assurance, user participation, and transparency". In accordance with the Personal Information Protection Law of the People's Republic of China and other relevant laws and regulations, we formulate this policy to clarify the rules for personal information processing. Please read this policy carefully before using our services; clicking "Agree" means you acknowledge the content of this policy.I. Scope of ApplicationThis policy applies to the personal information processing activities involved in Spanbuy's official website (https://spanbuy.com/) and related services, covering the entire process of account registration, order processing, logistics services, after-sales support, etc. It does not apply to the information policies of third-party cooperative platforms or services, and we will clearly notify you when redirecting to such links.II. How We Collect and Use Your Personal Information(I) Collection of Necessary InformationTo provide core service functions, we need to collect the following indispensable information:- Account Registration Information: Mobile phone number or email address (for identity verification) proactively provided by you, set login password, and verification code (automatically read to complete the registration process).
- Transaction and Logistics Information: When placing an order, you need to provide the consignee's name, contact phone number, and detailed address (supporting both Chinese and English); after the order is generated, product information, payment amount, payment channel, logistics route selection and other contents are automatically recorded.
- Device and Security Information: To ensure service security, we automatically collect your device model, IP address, network SSID, device identification code (e.g., IMEI/Android ID) and other information for identity verification and risk prevention.
(II) Collection of Optional InformationAccording to the needs of service optimization, you can independently choose whether to provide the following information:- Location Information: After enabling the location permission, we will collect your approximate location to recommend nearby warehousing services or adapt to regional logistics routes; disabling the permission will not affect the use of basic services.
- Preference Information: Search history, product browsing trajectory, etc., which are only used for personalized recommendations; you can clear them at any time in "Personal Center - Privacy Settings".
- Identity Verification Information: For claims involving high-value products, you may need to provide photos of the front and back of your ID card, which are only used to verify the authenticity of your identity; the information will be desensitized automatically within 7 days after verification.
(III) Purposes of Information Use- Providing basic services: Including core links such as account management, order processing, logistics delivery, and after-sales response.
- Ensuring service security: Building a risk control model through device information and operation records to prevent account theft, fraudulent transactions and other risks.
- Optimizing service experience: Improving warehousing efficiency, logistics route planning and page interaction design based on data analysis that does not involve identity recognition.
- Compliance and notification: Retaining information in accordance with legal requirements, and sending necessary notifications such as order status and logistics updates via SMS/email.
Without your explicit consent, we will not use the information for other purposes not specified in this policy.III. Information Storage and Protection(I) Storage Rules- Storage Period: Basic information will be stored continuously during the existence of your account; after the order is completed, transaction and logistics information will be retained for 3 years (in line with the compliance requirements of the logistics industry); after the expiration, anonymization or permanent deletion will be carried out.
- Storage Location: Information is stored on domestic compliant servers; cross-border transmission must meet legal conditions to ensure compliance with data outbound management requirements.
(II) Security Assurance Measures- Technical Protection: Adopting encrypted transmission protocols (SSL), firewalls, data desensitization and other technologies to prevent information leakage, tampering or loss.
- Management Specifications: Implementing hierarchical permission management for employees who have access to information, signing confidentiality agreements, and conducting regular information security training.
- Emergency Response: In case of information leakage or other security incidents, we will notify you via SMS/email within 48 hours, report to the regulatory authorities, and provide remedial measures simultaneously.
IV. Information Sharing and Disclosure(I) Scope of Sharing- Necessary Third-Party Cooperation: We only share necessary information with partners providing logistics delivery, payment settlement and warehousing services (e.g., providing the consignee's address to the logistics company), and require them to abide by confidentiality obligations and use the information only for the agreed purposes.
- Affiliated Company Collaboration: When sharing information within the group, the principle of "minimum necessary" will be followed, and affiliated companies must implement the same security standards.
(II) Disclosure ScenariosInformation will be disclosed only in the following legal or reasonable scenarios:- Obtaining your explicit authorization;
- Responding to legal investigations or instructions from regulatory authorities;
- Protecting the legitimate rights and interests of us or users, and complying with relevant laws and regulations.
We will never sell your personal information to third parties or share it for commercial promotion purposes.V. Your RightsIn accordance with relevant laws and regulations, you enjoy the following rights:- Access and Correction: Query and modify your personal information (address, contact information, etc.) in "Personal Center - Account Settings".
Spanbuy es su fiel compañero de compras global. Le ofrecemos servicios profesionales de compra y transporte en el extranjero, permitiéndole comprar por todo el mundo sin moverse de su casa. Servicio de alta calidad, garantía de calidad, haciendo que las compras internacionales sean sencillas y fáciles.
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- Account Registration Information: Mobile phone number or email address (for identity verification) proactively provided by you, set login password, and verification code (automatically read to complete the registration process).
- Transaction and Logistics Information: When placing an order, you need to provide the consignee's name, contact phone number, and detailed address (supporting both Chinese and English); after the order is generated, product information, payment amount, payment channel, logistics route selection and other contents are automatically recorded.
- Device and Security Information: To ensure service security, we automatically collect your device model, IP address, network SSID, device identification code (e.g., IMEI/Android ID) and other information for identity verification and risk prevention.
- Location Information: After enabling the location permission, we will collect your approximate location to recommend nearby warehousing services or adapt to regional logistics routes; disabling the permission will not affect the use of basic services.
- Preference Information: Search history, product browsing trajectory, etc., which are only used for personalized recommendations; you can clear them at any time in "Personal Center - Privacy Settings".
- Identity Verification Information: For claims involving high-value products, you may need to provide photos of the front and back of your ID card, which are only used to verify the authenticity of your identity; the information will be desensitized automatically within 7 days after verification.
- Providing basic services: Including core links such as account management, order processing, logistics delivery, and after-sales response.
- Ensuring service security: Building a risk control model through device information and operation records to prevent account theft, fraudulent transactions and other risks.
- Optimizing service experience: Improving warehousing efficiency, logistics route planning and page interaction design based on data analysis that does not involve identity recognition.
- Compliance and notification: Retaining information in accordance with legal requirements, and sending necessary notifications such as order status and logistics updates via SMS/email.
- Storage Period: Basic information will be stored continuously during the existence of your account; after the order is completed, transaction and logistics information will be retained for 3 years (in line with the compliance requirements of the logistics industry); after the expiration, anonymization or permanent deletion will be carried out.
- Storage Location: Information is stored on domestic compliant servers; cross-border transmission must meet legal conditions to ensure compliance with data outbound management requirements.
- Technical Protection: Adopting encrypted transmission protocols (SSL), firewalls, data desensitization and other technologies to prevent information leakage, tampering or loss.
- Management Specifications: Implementing hierarchical permission management for employees who have access to information, signing confidentiality agreements, and conducting regular information security training.
- Emergency Response: In case of information leakage or other security incidents, we will notify you via SMS/email within 48 hours, report to the regulatory authorities, and provide remedial measures simultaneously.
- Necessary Third-Party Cooperation: We only share necessary information with partners providing logistics delivery, payment settlement and warehousing services (e.g., providing the consignee's address to the logistics company), and require them to abide by confidentiality obligations and use the information only for the agreed purposes.
- Affiliated Company Collaboration: When sharing information within the group, the principle of "minimum necessary" will be followed, and affiliated companies must implement the same security standards.
- Obtaining your explicit authorization;
- Responding to legal investigations or instructions from regulatory authorities;
- Protecting the legitimate rights and interests of us or users, and complying with relevant laws and regulations.
- Access and Correction: Query and modify your personal information (address, contact information, etc.) in "Personal Center - Account Settings".
Spanbuy es su fiel compañero de compras global. Le ofrecemos servicios profesionales de compra y transporte en el extranjero, permitiéndole comprar por todo el mundo sin moverse de su casa. Servicio de alta calidad, garantía de calidad, haciendo que las compras internacionales sean sencillas y fáciles.
Servicio al Cliente
Guía de Compra por Encargo
Métodos de Pago
Relacionado con la Entrega
Servicio postventa
：
：
：
：
：
Todos los derechos de autor © 2020 - 2024 Spanbuy.com se reserva todos los derechos
Política de privacidad Contrato de servicio Declaración de cookies Aviso legal