About Spanbuy: Professional Overseas Daigou Logistics Service Introduction
Spanbuy is a logistics service platform focusing on overseas daigou (purchasing on behalf of others) scenarios. With the core goal of "making cross-border shopping more worry-free and logistics experience more reliable", it provides users with a one-stop logistics solution covering the entire process from commodity warehousing to final receipt, accurately solving cross-border logistics pain points.
I. Core Service Content
- Intelligent Warehousing Service
After commodities arrive at Spanbuy Warehouse, they are entitled to a 90-day free storage period by default (multiple packages are calculated separately based on their respective warehousing dates). For overdue storage, a transparent fee of 0.5 CNY per day per package is charged, and exclusive storage suggestions are available for high-value and fragile goods. An email notification is triggered immediately upon package warehousing, synchronously informing the warehousing status, package number and inspection arrangement.
- Professional Inspection Service
Free inspection is carried out immediately after the package arrives at the warehouse, including appearance integrity check, internal item quantity verification and physical photo taking. The inspection report is sent to the user's email within 1 hour, with no additional service fees. If problems such as package damage or missing internal items are found, an abnormal reminder email is sent simultaneously with claim guidelines.
- Diverse Logistics Service
Five types of routes are provided: air freight, China-UK Railway, Card Railway RM/DPD, small package special line sea freight and oversized special line sea freight, covering different timeliness and budget needs. Freight is calculated based on the "larger value of actual weight/dimensional weight". Differentiated compensation is provided for lost entire packages: 50 CNY per kg + shipping fee refund for air freight, 30 CNY per kg + shipping fee refund for China-UK Railway, 25 CNY per kg + shipping fee refund for Card Railway RM/DPD, 20 CNY per kg + shipping fee refund for small package special line sea freight, and 1.5 times the shipping fee for oversized special line sea freight (max 40 CNY per kg).
- Full-Process Email Notification
Key nodes such as package warehousing, inspection initiation/completion, and storage period expiration (15 days, 7 days before expiration and expiration date) are proactively notified via the user's registered email. If no email is received, check the spam folder first, or modify the email through the platform's "Personal Center" and contact customer service for verification.
II. Service Concept
Focusing on users' core concerns in cross-border logistics, Spanbuy adheres to the principles of "transparent risks, timely response and clear fees". Through differentiated compensation, 1-hour abnormal response, 90-day free storage and other services, it converts the "uncertainty" of cross-border logistics into "controllability", providing suitable logistics solutions for individual daigou users and small-batch wholesale merchants.