Complete SpanBuy ordering and international shipping process

SpanBuy helps overseas customers purchase products from China, store them at the warehouse, review QC photos, consolidate parcels and arrange international shipping. This guide applies to supported products from Taobao, 1688, Weidian and other Chinese marketplaces.

1. Search or paste a product link

Copy the product URL and paste it into the SpanBuy search box. If the page cannot be parsed, use a manual order and provide the product name, link, price and clear requirements.

2. Select options and submit the purchase order

Choose the colour, size, model, quantity and other variants. Check the product price, domestic shipping fee and seller information. 1688 listings may have minimum quantities, tiered prices or mixed-order rules.

3. Pay for the products

Pay the product price, Chinese domestic charges and any service fees shown at checkout. This payment normally does not include final international shipping, which is calculated after the warehouse records the parcel weight, dimensions, product attributes and destination.

4. Purchasing and domestic delivery

SpanBuy purchases the items from the seller. Statuses may include awaiting purchase, purchasing, seller shipped, arrived at warehouse or exception. Stock changes, price adjustments or extra domestic postage may require an additional payment or refund.

5. Warehouse check-in and QC

After arrival, the warehouse registers the items and provides basic QC photos. Check quantity, colour, size labels, visible condition and packaging. QC is not professional authentication, a complete functionality test or a guarantee of authenticity. Report issues before submitting an international parcel.

6. Add and verify the delivery address

Enter the recipient name, phone number, country, state or province, city, postcode and full address. Use a format that the destination carrier can recognise. Incorrect details may cause return, correction fees or failed delivery.

7. Select items, consolidate or request pre-packing

Choose the warehouse items to ship. Consolidation can remove duplicate outer packaging. You may request protective packing, keep selected packaging or use pre-packing to obtain updated weight and dimensions. Final billing remains subject to the warehouse's confirmed data.

8. Choose a shipping route and submit the parcel

Available routes depend on the destination, product attributes, actual weight, volumetric weight, dimensions and carrier restrictions. Compare estimated transit time, billing rules, customs method, compensation limits and surcharges, not price alone. Batteries, liquids, powders, food, branded and oversized goods may require specific routes.

9. Complete the declaration and pay international shipping

Provide an accurate item description, quantity and declared value when required. Confirm the address, packing services and route, then submit the parcel and pay international freight. An estimate is not the final charge; the confirmed chargeable weight and settlement page are authoritative.

10. Dispatch, tracking and delivery

After packing and dispatch, an international tracking number is provided. Tracking may begin after the carrier's first scan and can pause during line-haul transport, customs or last-mile transfer. Inspect the outer parcel on delivery and retain the label, packaging, photos and unboxing video if anything is damaged or missing.

Before-submission checklist

Confirm products and variants; review QC photos; verify the address; check product and route restrictions; understand estimated versus final charges; confirm declaration details; keep the order number, parcel number and tracking number.

Compare shipping routes with the SpanBuy freight estimator

Common ordering questions

What if the search result does not match the original product link?

Check the original product link, images and selected options before proceeding. Do not order from a mismatched result. Send support the original link, screenshots of the options and your specific requirements, then confirm the item before ordering.

Why does my order show as purchased without an international tracking number?

Purchased means the order has been placed with the seller. It does not mean the item has reached the warehouse or the international parcel has been dispatched. Check the seller dispatch and warehouse intake statuses first. The purchase order number identifies your product order; the international tracking number tracks the international parcel after dispatch.